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Accepting Delivery Orders

Terms and Conditions

EATAWAY Terms and Conditions

  1. A detailed description of goods and/or services:
    Eataway is a business in the food industry that deliver essential foods and restaurant take away meals directly to the customer.
  2. Delivery policy:
    Subject to availability and receipt of payment, requests will be processed and delivered according to the schedule detailed in the “Delivery Information” section of this website.
  3. Delivery restriction:
    Deliveries are currently only done in Stellenbosch, Somerset West and Durbanville with more areas coming soon.
  4. Return and Refunds policy:
    The provision of goods and services by Eataway is subject to availability. In cases of unavailability, Eataway will refund the client in full within 30 days. Cancellation of orders by the client will attract a ZERO % administration fee.
  5. Customer Privacy policy:
    Eataway shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
  6. Payment options accepted:
    Payment may be made via Visa, MasterCard or Secure EFT.
  7. Card acquiring and security:
    Card transactions will be acquired for Eataway via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details:
    Customer details will be stored by Eataway separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency:
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility:
    Eataway takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile:
    This website is governed by the laws of South Africa and Eataway chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation:
    Eataway may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information:
    This website is run by French Rose 26 (Pty) Ltd based in South Africa trading as Eataway and with registration number 2015/448742/07.
  14. Eataway contact details:
    Company Physical Address: FRENCH ROSE 26 (PTY) LTD, OUDEHOEK BUILDING, 10 ANDRINGA STREET, STELLENBOSCH, 7600 Email: dcburg@eataway.co.za Telephone: +27 21 887 6261
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